Refund Policy
Last updated: July 23, 2026
At Glide Soccer, we want you to be completely satisfied with your purchase. If you are not entirely happy with your hover soccer ball, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@glidesoccer.com. Please include your order number and the reason for your return in your email. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Condition of Returned Items
For a full refund or exchange, items must be:
- Unused and in their original, new condition.
- In their original packaging, including all accessories, manuals, and promotional materials.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of return.
4. Refund Method and Timeline
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider's processing times.
5. Return Shipping Costs
The customer is responsible for all shipping costs associated with returning an item for a refund or exchange, unless the item received was damaged or defective (see section 7).
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@glidesoccer.com within 7 days of delivery. Please provide your order number and clear photos or videos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs if applicable, once the damage/defect is verified.
8. Exchange Policy
If you wish to exchange an item for a different one (e.g., a different color if applicable), please follow the return process outlined in section 2. Once your original item is received and inspected, we will issue a refund, and you can then place a new order for the desired item. The customer is responsible for shipping costs for exchanges, unless the original item was damaged or defective.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@glidesoccer.com.